Epic is advancing its electronic health record (EHR) software by integrating artificial intelligence (AI) technologies aimed at reducing the documentation burden on clinicians. The company introduced its MyChart augmented response technology, which automates patient message replies, currently utilized by 150 healthcare systems and generating 1 million drafts monthly. This innovation not only saves time for clinicians but also enhances patient satisfaction, as the AI-generated responses are often perceived as more empathetic than those from busy doctors.
In collaboration with Microsoft, Epic is incorporating large language models into its EHR systems, addressing critical issues like clinician burnout and staffing shortages. The company is actively developing over 100 generative AI projects, including tools for automatic diagnosis and treatment recommendations based on extensive patient data. Epic's commitment to leveraging AI extends to partnerships with major insurers to streamline prior authorization processes, ultimately benefiting both providers and payers.
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