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A recent panel discussion hosted by Hotel Designs at LEVEN in Manchester explored the intersection of digital hospitality, AI, and the metaverse. Industry experts Timothy Griffin, Veronica Givone, and James Addison shared insights on how AI can enhance guest experiences while maintaining the essential human touch in hospitality. The conversation highlighted the importance of balancing technology with personal interactions to create memorable stays for guests.
The panelists emphasized that AI should empower staff rather than replace them, allowing for deeper connections with guests. They discussed the potential of augmented reality to enrich hotel environments and create engaging narratives for visitors. Concerns about the ethical implications of AI usage and the need for transparency in its application were also raised, underscoring the importance of responsible technology integration in the hospitality sector.
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