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Airlines like United, Alaska, and American are leveraging artificial intelligence to enhance various aspects of air travel. For instance, United's ConnectionSaver tool helped hold a flight for connecting passengers, reducing the stress of rebooking. AI is also being used to save fuel, streamline operations, and provide personalized services to passengers.
Alaska Airlines has seen significant fuel savings by using AI to plan more efficient flight routes, while American Airlines' Smart Gating system optimizes gate assignments to reduce taxiing time. Generative AI is improving customer communication by sending specific and timely messages to passengers, enhancing the overall flying experience. Despite some challenges, AI is poised to revolutionize the airline industry and benefit both airlines and passengers.
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