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Artificial intelligence is upending India's technology outsourcing business, posing a threat to the $250 billion industry. The sector is undergoing significant changes that could lead to the loss of numerous jobs. Big outsourcing companies in India are already incorporating AI into their operations.
The integration of AI throughout the outsourcing industry is expected to impact low-end operations such as call centers and basic tasks within the business process outsourcing sector. While the industry is adapting to the AI disruption, there are concerns about job losses and the future of traditional roles in the sector.
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