A pharmaceutical company stopped using Microsoft's Copilot AI tool due to high cost and low value. The company found the AI tool comparable to middle school presentations, leading to the cancellation of the deal. Microsoft is considering repackaging 365 licenses to better monetize AI features amid record capex.
The CIO of the pharmaceutical company expressed dissatisfaction with the AI tools, stating they were not worth the extra cost. The company paid extra for 500 employees to use Office 365 Copilot but later decided to cancel the upgrade. Microsoft's AI investments and the challenge of creating value for corporate customers are highlighted in this scenario.
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