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Faced with these challenges, financial services organisations are turning to the transformative power of artificial intelligence (AI) and GenAI to help them adapt to market shifts, automate processes, deliver cost efficiencies, offer personalised services at scale, and restore their competitive edge.

DBS Group's incoming CEO Tan Su Shan is eyeing "bolt-on" acquisitions that align with the Singaporean lender's digital and AI-driven priorities, while focusing on boosting high-return businesses such as wealth and transaction banking.

NatWest and OpenAI have joined forces to enhance the lender's digital assistants and customer support processes using artificial intelligence, in the first collaboration of its kind with a UK-headquartered bank.

Huntington Bancshares Inc., Fifth Third Bancorp and Valley National Bancorp are among regional US lenders that use artificial intelligence tools to scrape customer data, helping them personalize deposit offerings as competition for customers' money intensifies.

Commonwealth Bank of Australia (CBA) today announced an expanded strategic partnership and investment in artificial intelligence (AI) safety and

By leveraging AI analytics, financial institutions can gain deeper insights into customer behaviour and preferences, enabling them to offer tailored solutions such as personalised loans

In conclusion, Venkata Raja Ravi Kumar Gelle highlights that facial recognition adoption in banking marks a major shift toward smarter and safer financial services. With responsible implementation and continuous innovation, this technology can redefine customer interactions, setting new standards for security and service excellence.

The US is going all-in on AI, with spending projected to hit a massive $120 billion by the end of 2025, a 26% annual gro