The Tech Services Remix: AI, Quantum & Human Genius At Play | Nasscom Forum 2025 | CNBC TV18

Industrial leaders discuss the evolving landscape of the Indian IT services sector, emphasizing the revolutionary changes driven by artificial intelligence (AI) and quantum computing. They underscore the need for a shift from traditional input-based models to output-driven and platform-based services. The conversation highlights the importance of reskilling the workforce to meet emerging demands, as well as the potential for significant growth despite current uncertainties. With transformative technologies reshaping the field, the importance of adaptability and proactive innovation to stay relevant in an increasingly competitive market is stressed.

2022 marked a breakout moment for AI with significant investments.

The traditional IT services model is ripe for disruption amid technological advancements.

Demand for reskilling employees to adapt to AI advancements is essential.

AI Expert Commentary about this Video

AI Market Analyst Expert

The Indian IT services sector is at a pivotal point where the integration of AI technologies presents both challenges and opportunities. A possible shift towards adopting output-oriented models instead of traditional input-based ones may unlock new revenue streams. Realizing the full potential of AI will require businesses to align their strategies with the ongoing transformative technological advancements. Incorporating recent trends, organizations can leverage generative AI to boost productivity and efficiency in operations, while simultaneously requiring an investment in workforce reskilling. The adaptability of these companies in navigating the wide landscape of AI will ultimately determine their success.

AI Ethics and Governance Expert

With the rapid deployment of AI technologies comes a critical need for ethical considerations and governance frameworks. As entities like Infosis embrace AI at scale, they must prioritize responsible AI practices, particularly regarding workforce implications and potential biases in model training. Ensuring transparency and accountability in AI-driven decisions becomes imperative, especially as these impacts extend to the broader societal context. Preparing the workforce through reskilling initiatives is admirable; however, an ethical governance structure will be essential to mitigate risks and ensure equitable benefits from AI advancements.

Key AI Terms Mentioned in this Video

Artificial Intelligence (AI)

AI is influencing operational efficiencies and new service offerings in IT.

Quantum Computing

It’s positioned as a breakthrough technology in the IT arena.

Generative AI

It plays a crucial role in improving productivity in multiple domains.

Companies Mentioned in this Video

Infosis

Infosis has been at the forefront of reskilling 270,000 employees for AI integration.

Mentions: 8

Microsoft

Microsoft’s advancements impact various sectors through cloud offerings and platforms.

Mentions: 1

Company Mentioned:

Technologies:

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