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Youdao, Inc. announced its financial results for Q4 and the fiscal year 2024, highlighting a total net revenue of RMB1.3 billion, a 9.5% decrease from the previous year. Despite a decline in learning services revenue, the company achieved its first-ever full-year profitability, driven by a significant increase in online marketing services revenue. The gross margin for the fourth quarter was reported at 47.8%, down from 49.9% in 2023.
The CEO emphasized the importance of AI-driven services in enhancing customer loyalty, with a retention rate exceeding 70% for Youdao Lingshi. The company plans to implement an 'AI Native' strategy, integrating AI across its business lines, including automated advertising platforms and AI-driven tutoring. This strategic shift aims to leverage advancements in AI technology to improve customer satisfaction and operational efficiency.
• Youdao achieved first-ever full-year profitability in 2024.
• AI-driven services enhanced customer loyalty with a retention rate over 70%.
The strategy focuses on integrating AI comprehensively across Youdao's business lines.
A measure of customer loyalty, with Youdao achieving over 70% retention for its services.
A service enhancement that utilizes AI to provide personalized tutoring experiences for users.
An intelligent learning company that leverages AI technology to provide educational content and solutions.
A leading internet technology company in China that supports Youdao with financial resources for growth.
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