AI enhances customer experience by behaving like humans

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AI enhances customer experience by behaving like humans

The article discusses Hume AI's emotionally intelligent artificial intelligence voice product, EVI, which can recognize 48 human emotions. EVI is positioned as a personalized virtual assistant that can interact with users in a more empathetic manner compared to traditional AI voice assistants like Siri or Alexa. Hume AI's founder, Alan Cowen, highlights the advanced emotional expressions that EVI can detect, going beyond what traditional emotional scientists have studied.

Hume AI's empathic AI is trained on various sources like podcasts, media, and psychological experiments, enabling it to offer nuanced emotional insights to users. The company also provides AI solutions for analyzing facial expressions, aiming to help companies and chatbots better understand their customers. Cowen mentions clients like Lawyer.com and big tech companies utilizing Hume AI's technologies for customer service and personal AI assistants.

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