FirstBank

AI is transforming BFSI with enhanced efficiency, risk assessment, and financial inclusion. However, managing bias, security, and regulations is crucial. A balanced approach with automation and human oversight will shape AI's future.

NatWest and OpenAI have joined forces to enhance the lender's digital assistants and customer support processes using artificial intelligence, in the first collaboration of its kind with a UK-headquartered bank.

Huntington Bancshares Inc., Fifth Third Bancorp and Valley National Bancorp are among regional US lenders that use artificial intelligence tools to scrape customer data, helping them personalize deposit offerings as competition for customers' money intensifies.

Prudential Financial's Lauren Clement wonders if new breakthroughs in AI could completely disrupt how the industry has long relied upon artificial intelligence.

Commonwealth Bank of Australia (CBA) today announced an expanded strategic partnership and investment in artificial intelligence (AI) safety and

By leveraging AI analytics, financial institutions can gain deeper insights into customer behaviour and preferences, enabling them to offer tailored solutions such as personalised loans

In conclusion, Venkata Raja Ravi Kumar Gelle highlights that facial recognition adoption in banking marks a major shift toward smarter and safer financial services. With responsible implementation and continuous innovation, this technology can redefine customer interactions, setting new standards for security and service excellence.

The US is going all-in on AI, with spending projected to hit a massive $120 billion by the end of 2025, a 26% annual gro