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Missive

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Missiveapp.com provides a centralized communication hub that consolidates emails, text lines, and Facebook Messages for all staff members. The platform offers a comprehensive feature set including shared mailboxes, labels, and API features to enhance email service and team collaboration. With integration capabilities with over 3,000 apps, Missive enables automation of work processes and direct integrations for task management and customer relationship management without coding. Team collaboration is enhanced through features like team chat, tagging and chatting with team members about emails, and shared inboxes. Additionally, Missive supports custom integration development, allowing users to customize the app to suit their specific workflow needs. The platform also offers a unified inbox feature, supports sending aliases in Gmail, and provides swipe gestures in the iOS app for improved email management.

Paid Plan:

Missive [Free Plan] Free
Missive [Starter Plan] $14 per user/month
Missive [Productive] $26 per user/month
Missive [Business] Custom pricing

Free trial: 14 days

Free trial: 30 days

Features:

Missive consolidates emails, text lines, and Facebook Messages into one centralized location accessible by all staff members.

Missive offers a comprehensive feature set including shared mailboxes, labels, and API features for enhanced email service and team collaboration.

Missive allows for integration with over 3,000 apps to automate work, and supports direct integrations for task management, customer relationship management, and more without the need for coding.

Missive enhances teamwork and communication through features like team chat, the ability to tag and chat with team members about emails, and shared inboxes.

Missive supports the development of custom integrations, allowing users to tailor the app to their specific workflow needs.

Missive offers a unified inbox feature and supports sending aliases in Gmail, along with swipe gestures in the iOS app for enhanced email management.

Missive

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Last updated at Mar 11, 2025

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Pros

  1. Unified Communication Channels: Missive consolidates emails, text messages, and Facebook messages into one centralized location, a feature not commonly found in similar platforms like Front, HelpWise, or ZenDesk. This integration enhances team accessibility and response efficiency to customer communications.
  2. Extensive Integration Capabilities: Missive offers integration with over 3,000 apps, including ClickUp, Salesforce, and the ability to manage Sales Hub contacts directly from the inbox. This level of integration surpasses many competitors, facilitating a more seamless workflow and automating tasks directly from the email client.
  3. Advanced Team Collaboration Features: Features such as shared mailboxes, @mentions in conversations, and the ability to manage tasks and emails in a collaborative environment set Missive apart. These functionalities promote a more cohesive team effort in managing communications compared to other services.

Cons

  1. Learning Curve: The wide array of features and integrations offered by Missive might present a steep learning curve for new users, especially those transitioning from more straightforward email management tools.
  2. Support Experience Variability: While many users report positive experiences with Missive's support team, there are instances of users facing challenges with support responsiveness and helpfulness, which could impact user satisfaction negatively.
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Use case 1: Enhancing Sales Processes with AI and Integration

  • Centralizing Sales Communications
  • Emily, a sales manager, uses Missive to centralize all sales-related communications. By integrating her team's email, SMS, and CRM tools like Salesforce into Missive, Emily ensures that all client interactions are tracked and accessible in one place. This centralization helps her team provide personalized and timely responses, enhancing client relationships.
  • Leveraging AI for Efficient Communication
  • Emily utilizes Missive's AI-powered messaging to quickly compose and personalize responses to potential clients. This AI feature helps her team save time on drafting emails, allowing them to focus on more strategic sales activities. Additionally, the AI's ability to translate messages enables her team to communicate effectively with international clients, expanding their market reach.
  • Automating Sales Workflows
  • To streamline her team's sales processes, Emily sets up custom integrations and automations within Missive. These automations trigger actions in their CRM, such as updating client records or creating follow-up tasks, based on email interactions. This seamless integration between Missive and their CRM ensures that the sales team operates efficiently, with all client information and interactions up-to-date.

Use case 2: Improving Project Management and Team Collaboration

  • Integrating Project Management Tools
  • John, a project manager, uses Missive to integrate his team's communication with their project management software, such as ClickUp. By connecting these tools, John and his team can directly discuss tasks and updates within Missive, streamlining project communication and ensuring that all team members are on the same page.
  • Enhancing Team Collaboration
  • John leverages Missive's shared inboxes and labels to organize project-related emails and discussions. This organization allows team members to easily access relevant information and collaborate effectively, regardless of their location. The ability to comment on and assign emails ensures that tasks are clearly delegated and progress is tracked efficiently.
  • Custom Notifications and Automation
  • To keep his team informed and responsive, John sets up custom notifications and automations within Missive. These automations alert team members about important project updates or deadlines, ensuring that critical information is not missed. By automating routine communications, John's team can focus on high-priority tasks, improving productivity and project outcomes.

Use case 3: Streamlining Customer Support for a Small Business

  • Centralizing Customer Communications
  • A small business owner, Sarah, uses Missive to consolidate all customer communications into one platform. By integrating her business email, Facebook Messenger, and SMS into Missive, she ensures that no customer query goes unnoticed. This centralization allows her team to access and respond to customer inquiries from a single interface, improving response times and customer satisfaction.
  • Collaborative Response Management
  • Sarah takes advantage of Missive's shared inboxes and collaboration features to assign customer emails to specific team members. This ensures that inquiries are handled by the most appropriate person, improving the efficiency and quality of responses. Team members can discuss responses internally within Missive before replying, ensuring a unified and informed customer communication strategy.
  • Automating Routine Inquiries
  • To further enhance efficiency, Sarah uses Missive's AI-powered messaging and custom automation features to handle routine customer inquiries. By setting up automated responses for common questions, such as business hours or return policies, her team can focus on more complex customer needs. This automation not only speeds up response times but also ensures that customers receive accurate information.

FAQs

Frequently Asked Questions

Yes, Missive allows users to build custom integrations and automate processes, enhancing productivity and workflow.

Missive supports shared mailboxes, labels, and team collaboration features for efficient email management and teamwork.

Missive can connect to over 3,000 apps to automate work and integrate with tools like ClickUp, Salesforce, and more without code.

Missive offers the ability to quickly compose, reply, and translate messages with AI directly within the app.

The Missive Phone App centralizes various communication channels into a single app, freeing users from managing multiple apps.

Missive consolidates emails, text lines, and Facebook Messages into one centralized location accessible by all staff members.

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