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Glean

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Glean.com offers a range of AI-related products and services to enhance data retrieval, information processing, and employee engagement within organizations. Their Universal Enterprise Search Tool enables users to efficiently search data across multiple applications from a single interface. The Glean Assistant provides generative AI capabilities such as Glean AI Answers, Glean Summarization, and Glean Chat for advanced interaction and information processing. Additionally, Glean.com offers services like Fully Managed Solution with dedicated customer support and API-driven Administration and Moderation for flexible content management.

Paid Plan:

Free trial: Not specified

Free trial: On-Demand Webinar

Features:

A tool that allows users to search their data scattered across multiple applications from a single interface, enhancing the efficiency of data retrieval and management across an organization.

Provides generative AI capabilities including Glean AI Answers, Glean Summarization, and Glean Chat, offering a sophisticated level of interaction and information processing.

A service where the provider fully manages, monitors, and provides updates in real time, including a dedicated CSM and Solutions Architect for managing customer relationships.

A hub for company communications and employee engagement, featuring announcements, directories, and easy access to important documents and company policies.

Offers customers the option to purchase a support contract as part of their services agreement, granting entitlement to specific Service Level Agreements and Service Targets.

Allows for the scripting of all administration and moderation operations via REST APIs or performing them via GUI with Glean workspace settings, enhancing flexibility and control over content management.

Glean

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Last updated at Nov 20, 2025

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Pros

  1. Comprehensive workplace search: Glean.com offers a universal enterprise search tool that integrates data from multiple applications into a single interface, making it uniquely efficient compared to other websites that may only offer limited or application-specific search capabilities.
  2. Generative AI capabilities: With features like Glean AI Answers, Summarization, and Chat, Glean.com leverages generative AI to enhance user experience in ways that are not commonly found in similar platforms, providing a more interactive and intelligent search and content interaction.
  3. Customizable company communications hub: Glean.com's Work Hub allows for targeted announcements and a centralized location for important company documents and policies, setting it apart from other sites that might not offer as robust tools for internal communication and engagement.

Cons

  1. Complex setup for custom connectors: While Glean.com supports integration with native cloud apps, setting up custom connectors requires a scoped project and potentially additional costs, which could be a barrier compared to platforms with more straightforward integration processes.
  2. Limited support options without additional cost: Glean.com offers a basic level of support and requires an additional fee for premium support services, which might be a disadvantage compared to other websites that offer more comprehensive support as part of their standard package.
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Use case 1: Leveraging Glean Assistant for Efficient Project Management

  • Automating Information Retrieval
  • Project managers can use the Glean Assistant to quickly obtain answers to specific queries related to their projects. Whether it's summarizing lengthy documents, generating reports, or engaging in interactive chats for brainstorming, the AI capabilities of Glean Assistant streamline the information retrieval process, saving valuable time.
  • Enhancing Collaboration
  • By integrating the Glean Assistant into project management workflows, teams can benefit from real-time AI-generated summaries and answers. This ensures that all team members are on the same page, facilitating better communication and collaboration.
  • Customizing AI Capabilities
  • The option to use a Service Provider's or own generative AI key allows project managers to tailor the AI capabilities of Glean Assistant to their specific project needs. This customization ensures that the AI-generated outputs are aligned with the project's objectives, thereby enhancing the overall efficiency and effectiveness of project management.

Use case 2: Improving Employee Engagement with Work Hub

  • Centralizing Company Communications
  • The Work Hub serves as a centralized platform for all company communications, ensuring that employees are always up-to-date with the latest announcements, policies, and documents. This fosters a sense of community and keeps everyone informed, regardless of their department or location.
  • Facilitating Employee Interaction
  • With features like a company directory and easy access to company documents, the Work Hub encourages employees to engage with one another and with company resources. This not only improves collaboration across teams but also helps in building a strong organizational culture.
  • Enhancing Information Accessibility
  • The platform's user-friendly interface ensures that employees can easily find and access the information they need. Whether it's company policies, project documents, or employee contact information, the Work Hub makes it simple to locate and utilize these resources, thereby enhancing overall productivity.

Use case 3: Enhancing Knowledge Management with Universal Enterprise Search Tool

  • Identifying Knowledge Gaps
  • In a large organization, employees often struggle to find specific information due to data being scattered across various platforms such as emails, documents, and internal databases. The Universal Enterprise Search Tool addresses this issue by allowing users to search through all these data sources from a single interface. This significantly reduces the time spent searching for information and increases productivity.
  • Streamlining Data Access
  • By integrating API access to various data sources for ingestion and indexing, the tool ensures that all organizational knowledge is searchable and accessible. This is particularly useful for new employees who need to onboard quickly or for teams working on projects requiring comprehensive historical data analysis.
  • Enhancing Decision Making
  • The ability to quickly find relevant information supports better decision-making processes. Employees can leverage the Universal Enterprise Search Tool to gather insights, verify facts, and make informed decisions without the need to manually sift through multiple data sources.

FAQs

Frequently Asked Questions

Scriptable Administration and Moderation on Glean.com allows administration and moderation operations to be scripted via REST APIs or performed via GUI. It includes managing access, permissions, tokens, company announcements, and deprecated content.

The Custom Connectors service on Glean.com provides a one-time free setup to connect to native cloud apps and offers paid professional services for custom connectors.

The Managed Solution and Support service on Glean.com offers a fully managed solution with real-time updates, dedicated CSM and Solutions Architect, and options for free or premium support based on a percentage of the license fee.

The Work Hub on Glean.com is a platform for company communications and employee engagement. It features announcements, a directory, and easy access to company documents and policies.

Glean Assistant on Glean.com provides generative AI capabilities including Glean AI Answers, Glean Summarization, and Glean Chat. Users have the option to use the Service Provider's generative AI key or their own.

The Universal Enterprise Search Tool on Glean.com allows users to search their data scattered across multiple applications from a single interface. It also provides API access to various data sources for ingestion and indexing.

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