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Brandwise

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Brandwise.ai provides a comprehensive AI-powered solution for brand protection on social media platforms. Their services include 24/7 protection across paid and organic content, sentiment analysis to automatically hide damaging comments, discreet moderation to maintain a positive brand image, customizable keyword filtering for specific content removal, multi-lingual support for global brand protection, and real-time moderation ensuring immediate protection against negative content.

Paid Plan:

Brandwise [Free] Free
Brandwise [Start] $20
Brandwise [Pro] $79
Brandwise [Enterprise] Contact for pricing

Free trial: 7 days

Features:

Brandwise offers round-the-clock protection for both paid and organic content on social media platforms, ensuring brand safety by automatically hiding damaging comments.

Utilizes advanced sentiment analysis to identify and automatically hide brand-damaging, hateful, racist comments, and spam from posts and ads.

Damaging comments are hidden from everyone except for the person who posted them, maintaining a positive brand image without alerting the commenter.

Allows brands to add their own custom keywords to the moderation filter, ensuring specific unwanted content is automatically removed when detected.

Brandwise can moderate comments in 95 different languages, offering global brand protection.

Comments are moderated in real-time, typically being hidden within 1-2 seconds, ensuring immediate protection against negative content.

Brandwise

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Last updated at Oct 09, 2025

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Pros

  1. Real-time moderation: Brandwise offers real-time moderation of comments, typically hiding negative comments within 1-2 seconds. This feature is particularly unique as it ensures immediate action against brand-damaging content, which is not a standard offering on all similar platforms.
  2. Multi-lingual support: The ability to moderate comments in 95 different languages sets Brandwise apart from many competitors, who may offer limited language support. This feature is crucial for global brands that interact with a diverse, international audience.
  3. Customizable keyword filtering: Brandwise allows users to add their own custom keywords for automatic removal when detected. This level of customization is not always available on similar platforms, offering brands a more tailored approach to comment moderation.

Cons

  1. Limited information on supported platforms: While Brandwise mentions support for social media platforms, there is a lack of detailed information on exactly which platforms are supported. This could be a drawback for users looking for specific platform coverage compared to other websites that clearly list their supported networks.
  2. No mention of analytics or reporting features: Brandwise does not explicitly mention offering analytics or reporting features for moderated comments and user engagement. This could be seen as a disadvantage when compared to other platforms that provide detailed analytics, helping brands understand the impact of moderation on engagement.
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Use case 1: Streamlining Team Collaboration in Social Media Management

  • Recognizing the Need for Team Collaboration
  • Managing a brand's social media presence is a collaborative effort that involves multiple team members. The challenge lies in coordinating these efforts efficiently to ensure consistent messaging and timely responses across all platforms.
  • Setting Up Team Accounts
  • Brandwise.ai facilitates seamless team collaboration by allowing the setup of unlimited user accounts under an organization. This feature enables team members to access the moderation tools and dashboard, ensuring that everyone is on the same page and can contribute effectively to the brand's social media strategy.
  • Enhancing Communication and Workflow
  • With team accounts, communication and workflow among team members are significantly improved. Tasks such as comment moderation, response flagging, and customer engagement can be distributed among team members, allowing for a more organized and efficient approach to social media management.
  • Evaluating Team Performance
  • The ability to monitor and evaluate team performance is crucial in optimizing social media strategies. Brandwise.ai's dashboard provides insights into the team's moderation and response efforts, enabling managers to identify areas for improvement and commend team members for their contributions to the brand's online presence.

Use case 2: Optimizing Customer Service through AI-driven Comment Flagging

  • Identifying the Need for Efficiency
  • In today's fast-paced digital world, customers expect quick and personalized responses to their queries and concerns on social media. The challenge for businesses is to identify and respond to these comments promptly without compromising the quality of interaction.
  • Utilizing Automatic Response Flagging
  • Brandwise.ai's automatic response flagging feature streamlines the process of identifying comments that require attention from the customer service team. By automatically flagging these comments, businesses can prioritize their response efforts, ensuring that customer queries are addressed in a timely and efficient manner.
  • Enhancing Customer Service
  • With the ability to quickly identify and respond to flagged comments, businesses can significantly improve their customer service on social media platforms. This proactive approach not only resolves customer issues faster but also demonstrates the brand's commitment to customer satisfaction, leading to increased loyalty and positive word-of-mouth.
  • Monitoring and Improving
  • The insights gained from monitoring flagged comments and responses can be invaluable in improving customer service strategies. Businesses can identify common concerns, adjust their services or products accordingly, and train their customer service team to handle similar queries more effectively in the future.

Use case 3: Enhancing Social Media Engagement for a Global Brand

  • Understanding the Challenge
  • Global brands often face the challenge of managing their social media presence across different regions, languages, and cultural contexts. The need to maintain a positive brand image while engaging with a diverse audience is paramount. Real-time comment moderation and multi-lingual support offered by Brandwise.ai become essential tools in addressing these challenges effectively.
  • Implementing Real-time Moderation
  • By utilizing Brandwise's real-time comment moderation feature, a brand can ensure that inappropriate or harmful comments are quickly hidden from social media posts and ads. This immediate action helps in maintaining a healthy and positive online community, encouraging more users to engage without the fear of encountering negative content.
  • Leveraging Multi-lingual Support
  • With the capability to moderate comments in 95 different languages, Brandwise.ai enables global brands to interact with their international audience in a more inclusive manner. This feature ensures that language barriers do not hinder the brand's ability to monitor and respond to user comments, making every customer feel valued and heard.
  • Maintaining Brand Reputation
  • The combined use of real-time moderation and multi-lingual support helps in safeguarding the brand's reputation on a global scale. By proactively managing social media interactions, the brand can foster a positive online environment that reflects its values and commitment to customer satisfaction.

FAQs

Frequently Asked Questions

Brandwise offers flexible monthly pricing plans for teams of all sizes, including a free trial period.

Yes, Brandwise allows the setup of unlimited user accounts under an organization, providing easy access to the moderation tools for employees.

Brandwise identifies comments that require a response and automatically flags them, allowing users to easily reply in the dashboard.

Yes, users can add their own custom keywords to Brandwise, which will automatically remove comments containing these keywords when detected.

Brandwise can moderate comments in 95 different languages, providing multi-lingual support for global brands.

Brandwise moderates comments in real-time, typically hiding comments within 1-2 seconds from social media posts and ads.

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