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Chatness

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Chatness.app offers a comprehensive AI-powered chatbot solution that includes features such as Flyover for guiding users, Intents for real-time information extraction, a Unified Knowledge Base for centralized content management, Customizations to align the widget with brand identity, AI Training and Knowledge Base Enhancement for continuous learning and improvement, and Integration Capabilities for seamless connectivity with various platforms.

Paid Plan:

Chatness [Starter] 40/month
Chatness [Pro] $124
Chatness [Agency] $832

Free trial: 7 days

Features:

Show pre-defined prompts to your users to help them get started with your chatbot. You can also use it to show a welcome message or a call to action.

Dynamically execute or extract information from the conversation, in realtime. Connect custom intents with your backend to make your chatbot even smarter.

With our unified Knowledge Base, you can create and manage all your content in one place. Our bot can copy your existing documentation, landing page, e-commerce store, or any other source of information that's available publicly on the internet.

At Chatness you can make your widget look exactly like your brand. You can change the colors, the logo, the welcoming text, translate all the labels, add initial prompts, and much more.

Everything starts with your website training or uploading a few documents. You can also add bits of context manually to the Knowledge Base so that the AI can learn from it. Once you have enough training data, you can embed your Chatness widget on your website or app and it will be able to answer questions from your users. If a question is too complex for the AI, it will be sent to your team. Then your team can answer it and polish the Knowledge Base with the new information. The more information on the Knowledge Base, the more your AI learns and the less questions you have to answer manually.

Your Threads to Discord, provide automated support via WhatsApp and Facebook Messenger, or even connect your Google Calendar to create events from your custom intents.

Chatness

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Last updated at Feb 11, 2025

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Pros

  1. Unified Knowledge Base: Chatness offers a unified Knowledge Base where users can manage all their content in one place, a feature that is not commonly found in other chatbot platforms. This allows for easier content management and bot training, making it more efficient for businesses to maintain their chatbot's knowledge and accuracy.
  2. Custom Integrations: The platform supports custom integrations, such as connecting Threads to Discord, providing automated support via WhatsApp and Facebook Messenger, or connecting to Google Calendar to create events from custom intents. This level of customization and integration flexibility is unique and provides users with the ability to tailor the chatbot to their specific business needs and workflows.
  3. Brand Customization: Chatness allows for extensive widget customization, enabling users to make the chat widget look exactly like their brand. This includes changing colors, logos, welcoming text, translating labels, and adding initial prompts. Such a high degree of customization is not always available on other platforms, offering a significant advantage in maintaining brand consistency.

Cons

  1. Limited Free Trial Period: While Chatness offers a free trial, the duration may be shorter compared to some competitors who offer longer trial periods or even a free tier with limited features. This could be a drawback for small businesses or individuals who need more time to evaluate the platform before committing to a paid plan.
  2. Complexity for Beginners: Given the wide range of features and customization options, Chatness might present a steep learning curve for beginners or those not technically inclined. This could hinder users who are looking for a simple, plug-and-play solution without the need for extensive setup or customization.
❮ ❯

Use case 1: Improving IT Support within Organizations

  • Customizing for Internal Branding
  • An IT manager at a medium-sized enterprise decides to implement Chatness to streamline their internal IT support. They begin by customizing the chat widget to fit the company's internal branding, making it familiar and accessible to employees. The welcoming message is crafted to guide employees on how to report issues or request IT assistance, ensuring they feel supported from the start.
  • Knowledge Base for Common IT Issues
  • To empower employees to find solutions to common IT problems quickly, the IT manager integrates a knowledge base into Chatness. This includes troubleshooting guides, FAQs about software and hardware, and how-to articles for common tasks. As employees interact with the chatbot, it learns and becomes more efficient at directing them to the appropriate resources or escalating issues when necessary.
  • Monitoring and Improving IT Support
  • With the chatbot operational, the IT manager regularly reviews the analytics provided by Chatness to monitor the bot's performance and the types of inquiries being made. This data allows them to identify trends in IT issues, assess the chatbot's resolution rate, and update the knowledge base to address any gaps. The result is a more efficient IT support system that better serves the needs of the organization's employees.

Use case 2: Streamlining Event Management Communications

  • Event Customization and Welcome
  • An event organizer decides to use Chatness to manage communications for an upcoming conference. They start by customizing the chat widget to match the event's theme, including specific colors and the event logo. They also set up a welcoming message that provides attendees with immediate information about the event schedule and venue, creating a positive first impression.
  • Backend Integration for Real-Time Updates
  • To keep attendees informed in real-time, the organizer integrates the chatbot with the event's backend system using Chatness's custom intents and backend integration feature. This allows the chatbot to send attendees updates about session times, speaker changes, or any last-minute adjustments. Attendees can also ask the chatbot specific questions about the event, and it can pull the latest information directly from the event's database.
  • Post-Event Feedback and Reporting
  • After the event, the organizer uses Chatness's analytics to gather insights into attendee engagement and the types of questions asked. They also set up a feedback loop through the chatbot, asking attendees for their thoughts on the event. This information is invaluable for planning future events, as it helps the organizer understand what worked well and what could be improved.

Use case 3: Enhancing Customer Support for E-commerce

  • Brand Customization
  • An e-commerce business owner decides to use Chatness to improve their online customer support. The first step involves customizing the chat widget to align with the brand's identity. They change the widget's colors to match their website, upload their logo, and craft a welcoming message that resonates with their brand voice. This initial customization ensures that the chat widget feels like an integral part of their e-commerce platform, providing a seamless experience for customers.
  • Integrating Knowledge Base
  • To ensure the chatbot can handle a wide range of customer inquiries, the owner integrates their existing knowledge base into Chatness. This includes product details, shipping policies, and return procedures. By doing so, the chatbot learns from this information and is able to provide accurate and helpful responses to customer queries, reducing the need for human intervention and speeding up response times.
  • Analyzing Chatbot Performance
  • With the chatbot up and running, the e-commerce owner regularly checks the comprehensive analytics and reporting provided by Chatness. They monitor metrics such as resolution rate, customer satisfaction, and common inquiries. This data helps them identify areas where the chatbot might need further training or where additional knowledge base articles are required, ensuring the chatbot continuously improves and provides value to both the business and its customers.

FAQs

Frequently Asked Questions

Chatness provides simple, no-surprise pricing plans with a free 7-day trial, including discounts for annual plans and options tailored to different user needs from starter to agency levels.

Chatness offers round-the-clock support and access to a Discord community for user questions and assistance.

Chatness enables dynamic execution or extraction of information from conversations in real-time, allowing users to connect custom intents with their backend to enhance chatbot intelligence.

Chatness provides a unified Knowledge Base where users can create and manage content, allowing the chatbot to learn from existing documentation, landing pages, e-commerce stores, or any publicly available information on the internet.

Chatness offers detailed analytics and reporting on bot performance, including location, activity, resolution, and engagement, along with daily performance reports and the ability to directly address questions sent to the team.

At Chatness, users can fully customize the chat widget to match their brand identity, including changing colors, logos, welcoming text, translating labels, and adding initial prompts.

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